Maison PB - Returns and Refunds Policy
If you are not 100% satisfied with your order, we are of course here to help you! Everything you need to know when it comes to returning your order, can be found on the “Retour Form” that was shipped within the package of your order. Please fill in all the information necessary about your return and bring the package to your local service point. If you do not have the Retour Form, or if it is damaged, please check our website's "return" tab and you can download yourself a fresh one!
If you live in The Netherlands, returning will be free if you use a PostNL point when returning your order. If you live outside of The Netherlands, Maison PB doesn't offer free shipping when returning your item.
When your order has been returned to our warehouse and is still in acceptable condition, we will refund the money or your order within 1-5 workingdays. Please note that Maison PB is an advocate of being as sustainable as possible. We try to keep our returns to a minimum and therefor don't refund shipping costs of you order if you return an item of which you have ordered multiple sizes to try. Maison PB offers size charts and reference pictures on the website to be more certain of the size you need to order. If you are still in doubt, please don't hesitate to contact us at firstname.lastname@example.org.
(1) Our Return Policy
You may return your order, within fourteen (14) days after the date of your order, in accordance with the instructions from Maison PB regarding returns. During this 14-day term you are obliged to take reasonable care of the product and its original Maison PB Shop packaging. You will only use the product in the matter necessary to inspect the nature and specifications of the product. The customer will immediately, at least within fourteen (14) days after notifying us of your request to cancel the purchase, return the products to us.
(2) How to return a product:
As a customer from The Netherlands, you won’t be responsible for the cost of returning the product if you live within The Netherlands, in its original condition with the tags attached. Please include the Return Form containing all the information about your return. You need to use PostNL to make sure your shipping costs will be excluded. We can’t guarantee that we will receive your returned item.
As a customer outside from The Netherlands, you will be responsible for the cost of returning the product, in its original condition with the tags attached. Please include the Return Form containing all the information about your return. We advise you to use a trackable shipping service and purchase shipping insurance. We can’t guarantee that we will receive your returned item.
(3) What if I have never received my product?
In case you have not received the order within the time range indicated, please first check the track and trace code provided by the carrier. Please allow for 5 more working days before arrival of the order before contacting us via email@example.com.
(4) Before you return your product, please make sure that:
The product was received in the last 14 days. The product is sent back with its original Maison PB Shop packaging, with the original tags attached. The product(s) must not have been worn, washed or altered in any way possible, and can not show any signs of use.
(5) The right of withdrawal is excluded in the following events:
(1) Your product, by reason of its nature, cannot be returned due to hygienic and health
reasons and the sealed packaging has been breached (underwear for example);
(2) Personalised merchandise; or
(3) Product has been altered or damaged by the customer.
The customer should cancel the purchase of a product by the following the instructions provided on the return form or, alternatively, inform Maison PB clearly and in writing that it wants to cancel the order. The risk and burden of proof of correct and timely compliance with instructions in this is with the customer.
(6) What if my product is damaged or Incorrect?
If you received a damaged product, please notify us immediately via firstname.lastname@example.org. We may ask you to provide us with photographic evidence.
(7) After we have received the product:
If the customer cancels the purchase of a product in accordance with the instructions as specified herein, Maison PB will process the refund for you as soon as possible and after receipt of the sent product(s). A refund will be via the same method of payment as the order, unless agreed upon differently.
(8) Send the product with its original packing AND “Retour Form” to:
Place Here B.V., Zilverenberg 21, 5234GL ’s-Hertogenbosch, The Netherlands
We advise you to consult the Terms of Service for further information about our return policies.
If you have any questions about our Returns and Refunds Policy, please contact us: By email: email@example.com